Addendum to Terms and Conditions: Treatment Courses, Signature Facial, and Botulinum Toxin Treatments

This Addendum forms part of the wider Terms and Conditions governing all treatments and services provided by The Muse Medi Spa. By purchasing a treatment course or undergoing any service outlined herein, you confirm that you have read, understood, and agreed to the following supplementary terms.

1. Course of Treatments Policy

1.1 Discounted Course Pricing
Treatment courses are offered at a reduced rate as a gesture of goodwill to support client commitment, consistency, and long-term results. Each session within a course is discounted from standard treatment prices.

1.2 Non-Refundable and Non-Transferable
Once purchased, courses are strictly non-refundable and non-transferable. Should you choose not to complete the course, no credit, refund, or transfer of remaining sessions will be available, regardless of reason.

1.3 Missed Appointments
Missed sessions without adequate notice (as outlined in our Cancellation Policy) will be marked as redeemed and deducted from your course. No exceptions will be made.

1.4 Pregnancy and Medical Exemptions
If you become pregnant during your course, please notify us. While refunds will not be issued for unused sessions, we may defer treatment where safe and clinically appropriate. This will be reviewed on a case-by-case basis and must be agreed in writing.

1.5 Expiry of Courses
All treatment courses must be used within 12 months from the original date of purchase. Extensions may only be granted in writing under exceptional circumstances.

1.6 Consultations Prior to Purchase
If you are unsure about committing to a course, we recommend scheduling a consultation. Our team will assist in tailoring a plan aligned with your goals, expectations, and budget.

2. The Muse Signature Facial

2.1 Purpose and Philosophy
The Muse Signature Facial is designed to offer the perfect balance between clinical efficacy and sensory indulgence. Unlike standard spa facials or clinical-only treatments, this service merges both worlds — targeting your skin’s needs while promoting deep relaxation.

2.2 What to Expect
This expertly designed experience includes:

• Advanced active ingredients customised to your skin

• Sculpting facial massage techniques

• Intelligent cosmeceutical layering

• A luminous, visible glow with long-term skin benefits

2.3 Treatment Overview
Your facial will incorporate:

• Deep cleanse, steam, and manual extraction

• A medical-grade chemical peel

• Targeted antioxidant serums

Products are exclusively from the ZO Skin Health range, formulated by renowned dermatologist Dr Zein Obagi. These cosmeceuticals are known for treating a wide range of concerns and are tailored to your unique skin profile.

2.4 At-Home Care
Following your facial, we can recommend a personalised skincare regimen using medical-grade products for continued results between treatments.

3. Botulinum Toxin Treatments

3.1 Prescriber Requirement and Booking Policy
Under UK medical regulations, botulinum toxin treatments require an in-person consultation with a licensed prescriber. Therefore, the booking option for these treatments has been updated to “Book a Consultation”. All clients must be assessed prior to receiving treatment.

3.2 Price Transparency
All prices for anti-wrinkle injections and botulinum toxin-based services are listed on our main Pricing page only. No prices are displayed in the treatment description to ensure regulatory compliance and clarity.

3.3 About Botulinum Toxin
Botulinum toxin is a purified protein derived from the naturally occurring bacterium Clostridium botulinum. Despite its name, it has a long-standing history of safe and effective use in both cosmetic and medical settings.

3.4 Safety and Research
This treatment is one of the most rigorously studied medications globally, with over 500 peer-reviewed publications validating its safety and results. It holds approvals from both the FDA and the MHRA, confirming its widespread clinical trust and regulatory support.

3.5 Medical Origins and Expanded Uses
Initially used to correct eye muscle disorders such as strabismus, botulinum toxin is now widely employed in medical fields to treat conditions including:

• Chronic migraines

• Excessive sweating (hyperhidrosis)

• TMJ dysfunction

• Muscle spasms and other neuromuscular conditions

Its adaptability makes it a cornerstone of modern aesthetics and medical wellness.

Contact and Clarifications
If you have any questions regarding this Addendum or your suitability for the services outlined, please reach out to our team.

Email: info@essexcosmetics.co.uk
Phone: 01245 410550
Clinic Address: The Muse Medi Spa, 79 Springfield Road, Chelmsford, CM2 6JG